Legal
Last updated: April 8, 2026
At KAVURA AM LLC, we stand behind the quality of our products. If you are not satisfied with your purchase, please review the policy below to understand your options. Due to the consumable nature of our food and beverage products, our refund policy has specific conditions.
For health and safety reasons, we are unable to accept returns on:
If your order arrives damaged, defective, or incorrect, we will make it right. Please contact us within 7 days of delivery with the following:
We will review your claim and, if approved, ship a replacement at no additional cost or issue a full refund to your original payment method.
If you received an item different from what you ordered, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you at no additional charge.
Orders may be cancelled within 24 hours of placement at no charge, provided the order has not yet been shipped. To cancel an order, contact us immediately at info@shopkavura.com or call 302-608-7352.
Once an order has been shipped, it cannot be cancelled and our standard refund policy applies.
Once your refund is approved, it will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
You will receive an email confirmation once your refund has been issued.
Shipping costs are non-refundable unless the return is due to our error (wrong item sent or defective product). If you receive a refund for a qualifying item, the cost of return shipping will be deducted from your refund unless the error was on our part.
Custom and bulk orders are handled on a case-by-case basis. Please contact us prior to purchase to discuss terms. Refunds on bulk orders are subject to individual agreement.
To initiate a refund request, please contact us through one of the following:
Please include your order number and reason for the request. We aim to respond to all refund inquiries within 1–2 business days.